Return Policy
Return, Refund & Order Policy
At mymodavelle, customer satisfaction is our top priority. Please review the following policies carefully before making a purchase.
🕒 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
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Once processed, you will receive a shipping confirmation email with tracking details
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During peak seasons or promotions, processing times may be slightly delayed
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Orders cannot be modified once they have been processed
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❌ Order Cancellation Policy
You may request to cancel your order within 6 hours of placing it.
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If the order has not yet been processed, a full refund will be issued
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Once the order has been processed or shipped, it cannot be canceled
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In such cases, you may request a return after delivery
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To cancel an order, please contact us immediately:
Info@mymodavelle.com
🕒 Return Period
You may request a return within 30 days of delivery (based on tracking confirmation).
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Items must be shipped back within 30 days after return approval
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All items must be returned in one single shipment
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📩 How to Start a Return
To initiate a return, please contact us at:
Info@mymodavelle.com
Include the following information:
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Order number
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Reason for return
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Photos/videos (if item is damaged or defective)
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⚠️ Returns without prior authorization will not be accepted
✅ Return Conditions
To qualify for a return, items must meet ALL of the following:
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Unused, unwashed, and undamaged
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In original packaging
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Include all accessories and documentation
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No visible signs of wear
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Returned within the approved timeframe
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🚚 Return Shipping Costs
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Customers are responsible for return shipping costs
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We do not provide return shipping labels
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Original shipping fees are non-refundable (except in defective cases)
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We recommend using a trackable shipping method
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We are not responsible for lost or missing return packages
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💰 Refund Process
Once your return is received and inspected:
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Refunds will be processed within 10 business days
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Refunds are issued to the original payment method only
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You will receive an email confirmation once completed
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Refund includes:
✔ Product price
✔ Standard shipping fee (only if item is defective or incorrect)
Refund does NOT include:
✘ Return shipping costs
✘ Express or premium shipping fees
❌ Non-Refundable Situations
We reserve the right to refuse returns or refunds if:
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Items show signs of use or damage
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Missing original packaging or accessories
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Return sent without approval
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Return request is made outside the allowed timeframe
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If a return is rejected, the customer must arrange pickup at their own expense.
📍 Return Address
Please DO NOT return items to the address on the package.
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Unauthorized returns will not be accepted or refunded
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· Return Address:1611 Pennsylvania Avenue NW, Washington, D.C.
⚠️ Important Notes (Chargeback Prevention)
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By placing an order, you agree to all terms stated above
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We recommend contacting our support team before initiating any payment dispute
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Unauthorized chargebacks may result in account restrictions
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📞 Contact Us
Email: Info@mymodavelle.com
Website: mymodavelle.com