Refund policy
Return, Refund & Order Policy
At mymodavelle, customer satisfaction is our top priority. Please review the following policies carefully before making a purchase.
🕒 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
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Once processed, you will receive a shipping confirmation email with tracking details
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During peak seasons or promotions, processing times may be slightly delayed
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Orders cannot be modified once they have been processed
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❌ Order Cancellation Policy
You may request to cancel your order within 6 hours of placing it.
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If the order has not yet been processed, a full refund will be issued
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Once the order has been processed or shipped, it cannot be canceled
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In such cases, you may request a return after delivery
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To cancel an order, please contact us immediately:
Info@mymodavelle.com
🕒 Return Period
You may request a return within 30 days of delivery (based on tracking confirmation).
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Items must be shipped back within 30 days after return approval
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All items must be returned in one single shipment
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📩 How to Start a Return
To initiate a return, please contact us at:
Info@mymodavelle.com
Include the following information:
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Order number
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Reason for return
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Photos/videos (if item is damaged or defective)
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⚠️ Returns without prior authorization will not be accepted
✅ Return Conditions
To qualify for a return, items must meet ALL of the following:
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Unused, unwashed, and undamaged
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In original packaging
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Include all accessories and documentation
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No visible signs of wear
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Returned within the approved timeframe
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🚚 Return Shipping Costs
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Customers are responsible for return shipping costs
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We do not provide return shipping labels
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Original shipping fees are non-refundable (except in defective cases)
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We recommend using a trackable shipping method
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We are not responsible for lost or missing return packages
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💰 Refund Process
Once your return is received and inspected:
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Refunds will be processed within 10 business days
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Refunds are issued to the original payment method only
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You will receive an email confirmation once completed
Refund includes:
✔ Product price
✔ Standard shipping fee (only if item is defective or incorrect)
Refund does NOT include:
✘ Return shipping costs
✘ Express or premium shipping fees
❌ Non-Refundable Situations
We reserve the right to refuse returns or refunds if:
Items show signs of use or damage
Missing original packaging or accessories
Return sent without approva
Return request is made outside the allowed timeframe·
If a return is rejected, the customer must arrange pickup at their own expense.
📍 Return Address
Please DO NOT return items to the address on the package.
Unauthorized returns will not be accepted or refunded
· Return Address:1611 Pennsylvania Avenue NW, Washington, D.C.
⚠️ Important Notes (Chargeback Prevention)
By placing an order, you agree to all terms stated above
We recommend contacting our support team before initiating any payment dispute
Unauthorized chargebacks may result in account restrictions
📞 Contact Us
Email: Info@mymodavelle.com
Website: mymodavelle.com